pluvia is committed to delivering your orders reliably while making returns simple and fair!

Order Processing

Orders are typically processed within 2–5 business days after purchase.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches or limited releases, processing times may be slightly longer.

Shipping Rates & Delivery

Shipping rates are calculated at checkout. Estimated delivery times:

• United States: 3–7 business days
• International: 7–21 business days depending on destination and customs processing

Delivery times are estimates and may vary due to carrier delays, weather, or customs.
Once your order ships, you will receive a shipping confirmation email with tracking information.

Incorrect or Lost Packages

Customers are responsible for providing an accurate shipping address.
pluvia, LLC is not responsible for packages shipped to incorrect addresses or for delays caused by the carrier.
If a package appears lost, please contact us — we will assist wherever possible.

Return Eligibility

Returns are accepted within 14 days of delivery. To qualify:

• Items must be unused
• Items must be in original condition
• Items must include original packaging

Returns will not be accepted for:

• Used or damaged products caused by normal wear
• Final sale items

Refunds

Once a return is received and inspected, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
For damaged or incorrect items, contact pluvia, LLC within 7 days of delivery with photos and your order number.