Items cannot be added to an existing order that has been confirmed. Your order is confirmed once you have completed the checkout stage and sent a confirmation number. If you would like to order additional items, you are welcome to place a new order online.

We apologize that you received a damaged item. Please send a photo of the damaged product to pluviaworld2026@gmail.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 30 day return window cannot be returned or refunded.

An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, faster returns, as well as quicker check-out process.

We do not offer exchanges for pluvia purchases. To find your way into a new product, you may return and repurchase your item(s) online here at https://pluvia.world/.

Order cancellations are rare, but in certain situations pluvia may need to cancel an order. Common reasons include: The item is no longer available, issues verifying billing or payment information or a violation of pluvia’s ordering policies. pluvia does not support bulk purchasing or freight‑forwarding. Orders that fall outside these guidelines may be cancelled without prior notice. If your order is cancelled, you will not be charged, and any pending authorizations will be released automatically.

Online purchases are not eligible for price adjustments.

pluvia products are available directly through our website at https://pluvia.world/

General sizing information for pluvia products is included on our Sizing Charts page.

In order to benefit from the best performance of an pluvia product ensure that your purchase is authentic. Visit our Counterfeit Information page for details on identifying features that sets pluvia apart.

We accept Shop Pay, Apple Pay, Amazon Pay, PayPal and Debit/Credit.

If you've received a message at our checkout saying your credit card information is unable to be verified, you may need to: - Make sure you wait at least two business days before attempting to reorder again. Make sure your order is not outside of our bulk purchasing and freight forwarding policies. - Reach out to your credit card provider to investigate a potential issue with your card. Check if your credit card is registered to the country you are ordering from and shipping the order to. See the full list of countries we ship to here. - Confirm the card information has been entered correctly. - You have exceeded the quantity limit on a special collection.

All applicable taxes will be applied based on the region that your order is being shipped to.

We respect your privacy. pluvia will never sell, trade, rent or loan your personal information to any other organization. "Personal information" is information about an identifiable individual as described in applicable privacy legislation. We take steps to ensure we meet the privacy principles and requirements for personal information under American law. The purpose of our Privacy Policy is to inform our guests how we collect, use, and disclose personal information in our custody or control.

A cookie is a piece of text stored on a user's computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ "cookies" (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately. Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user's domain name and email address, or recognize you as a return visitor to our site. Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.